Mobile Feedback

Mobile Feedback


Mobile Feedback lets clubs seamlessly collect feedback from their members through their smartphones. Members have an opportunity to rate the club after each workout or class, providing valuable information to help operators identify which members to upsell and which members may be in danger of quitting.


How It Works
  • 1. Member finishes a workout

  • 2. Member gets a prompt to provide feedback automatically in the Club Mobile App

  • 3. Member can provide optional additional details

  • 4. Club Staff receives feedback in real-time and takes action immediately

Collect More Feedback Seamlessly

Members provide feedback on their smartphones with just a few taps, unlike email surveys that look like spam and have a low response rate. With Mobile Feedback, you now can instantly see feedback from all of your members in real-time.

Discover Upsell Opportunities

Members consistently giving positive ratings can be targeted with additional products and services, like personal training.

Prevent Members from Quitting

Clubs can use negative feedback from members to take action and address concerns before they become cancellations. Each feedback entry comes with member contact information so you can immediately reach out to them.

Improve Quality of Service

Staff perform better when they are being rated. Operators can use feedback to prioritize goals and motivate staff to improve.

Utilize Positive Reviews

Members giving positive reviews will be prompted to post their reviews on Yelp.

Free E-book

Unlocking Mobile Feedback

Learn how to use real-time feedback to prevent members from quitting, identify upsell opportunities and improve your club's overall quality of service.

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